Customer Care Representative
What you'll learn
Understand the fundamentals of customer care, including the impact of excellent service on customer loyalty and brand reputation.
Learn effective communication skills tailored to various customer types and scenarios.
Develop skills to manage and resolve conflicts, complaints, and challenging customer interactions.
Acquire knowledge on handling customer data responsibly, adhering to confidentiality and ethical guidelines.
Master call-handling techniques, email etiquette, and chat communication for both in-person and virtual customer support roles.
Practice and refine time management and prioritization for customer-related tasks.
Familiarize with CRM (Customer Relationship Management) systems, their functionality, and basic use.
