Virtual Assistant
What you'll learn
Introduction to Virtual Assistance
Understanding the role and responsibilities of a virtual assistant
Effective time management and organizational skills
Basic computer skills and introduction to virtual tools
Professional email and communication etiquette
Handling customer queries and complaints
Effective communication in a remote environment
Overview and use of essential tools: Google Workspace, Microsoft Office, and project management platforms (e.g., Trello, Asana)
Social media management basics for business
Calendar management and scheduling
Managing client relationships and setting expectations
Basic bookkeeping and data entry
Freelancing basics: finding clients and setting up contracts
Customer Care Representative
What you'll learn
Understand the fundamentals of customer care, including the impact of excellent service on customer loyalty and brand reputation.
Learn effective communication skills tailored to various customer types and scenarios.
Develop skills to manage and resolve conflicts, complaints, and challenging customer interactions.
Acquire knowledge on handling customer data responsibly, adhering to confidentiality and ethical guidelines.
Master call-handling techniques, email etiquette, and chat communication for both in-person and virtual customer support roles.
Practice and refine time management and prioritization for customer-related tasks.
Familiarize with CRM (Customer Relationship Management) systems, their functionality, and basic use.
